Captain D's Expands Delivery Without Impacting Restaurant Operations

Learn how hundreds of Captain D's locations were able to add third-party delivery marketplaces without a single tablet.

At a Glance

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Throughout Captain D’s more than 50-year history, they have prided themselves in always working towards providing guests with the best experience possible. When it came to offering their delicious seafood menu on third-party marketplace apps, they knew they needed support from a technology partner— and Chowly was the only solution fit for the job.



Captain D’s decided to offer delivery in a few test markets in 2018. Based on the success of those tests, Captain D’s added delivery service providers to additional markets. As more locations and providers were added, new challenges were introduced. Orders first needed to be accepted on the tablet, then manually entered into the POS to be fulfilled. Captain D’s wanted to add more marketplaces for each restaurant but was not willing to do that if it was going to impact their existing guests. However, they also understood the benefits of adding more delivery services. They needed a way to do both.

The Goals

Eliminate Order Inaccuracy Issues

related to manually entering orders

Add More Delivery Services

with minimal impact on their operations

Automate Menu Maintenance

for all of their delivery marketplaces

The Solution

Using Chowly’s SDK, Captain D’s can now inject third-party marketplace orders into the POS system seamlessly. One of the biggest benefits of Chowly’s SDK is the accelerated timeline for launching new marketplaces. Captain D’s was able to roll out the Chowly integration at hundreds of locations in under 90 days. 

Chowly’s capabilities do not stop there. Each Captain D’s location can make menu updates directly in the POS, syncing changes in real-time to the third-party marketplaces. This gives operators the peace of mind that their menu is accurately listed and priced, without spending numerous hours manually managing their digital menus.



Captain D's locations
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"We were looking for a way to expand delivery to more restaurants and bring on more delivery service providers. Accepting orders on multiple tablets and manually entering those orders into our POS was impacting our operations and guest experience. With the delivery orders now going straight to our KDS and accurately accounted for in the POS, our team members can focus on taking care of our guests."

Sean McAnally
Chief Information Officer at Captain D's

About Captain D's

Headquartered in Nashville, Tenn., Captain D’s has more than 530 restaurants in 23 states. Captain D’s is the nation’s leading fast-casual seafood restaurant and was named the #1 seafood chain in the QSR 50, ranked by AUV. Founded in 1969, Captain D’s has been offering its customers high-quality seafood at reasonable prices in a welcoming atmosphere for more than 50 years. Captain D’s serves a wide variety of seafood that includes freshly prepared entrees and the company’s signature batter-dipped fish. The restaurants also offer premium-quality, grilled items such as shrimp, Tilapia, and Salmon, as well as hushpuppies, desserts, and freshly brewed, Southern-style sweet tea, a Captain D’s favorite. 

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